Support and FAQ for Templates

Look through the pages in our templates for information and directions before purchasing. We have text in our templates that will answer some of your questions. Anything not answered, then contact us before purchasing.

Purchasing:

Web Templates are considered Computer SOFTWARE. Due to the nature of what we are selling we will only exchange the original software incase of defective non-working for the same title. 

Credit Card Orders:
Templates will be sent out once a payment is received via credit card. You will need to respond to an email saying you ordered the template because of fradulate orders.

eChecks:
Orders that are paid for via echeck will not be sent until the check clears. This can take up to 4 days, sometimes longer. It depends when Pay Pal is notified that the check has cleared. I have no control over this.

Before you purchase any web templates here, please be advised there is

NO RETURN policy.

In short, no currency will be refunded.

 The web templates are tested and assembled so they work before they are  made available for purchase. I have even provided you with a complete working preview of the page template before purchase.

 In the event I made a packaging mistake, I will fix this mistake and return the corrected product to you.

New designers please make sure you understand the CORRECT steps in using a web template before purchase. When working with  web templates, it can get frustrating if you do not know how to work in tables.

•  If I make a mistake in a web template in packaging, I will correct the situation and email you a replacement copy within 72 hours after the first initial contact. This gives me time to correct any package or design problems, then repackage it and send back to you.

• Please ASK any questions regarding the web templates I have available before purchasing, as stated above, there are NO refunds.
  
  Email or Phone: 734-384-5953
  
  While I do not have the means to coach users in the finer points in HTML design or FrontPage, I will offer some guidance as to learning "some" simple techniques in working with HTML on your phone call. If you still have problems understanding and working with a web template I will work with you on an in-depth bases for an hourly consultant fee of $25.00 per hour paid in advance.

Template FAQ

RENAMING PAGES:
Yes you can rename the pages in the web template. There are normally 2 steps in renaming pages.

Step one: Go to "View-Navigation" this will bring up the navigation structure for your web site. Just click on the page you want to rename to highlight it and then right click and go to "Rename" this will change the page title.

Step Two: To rename an HTML page, go to "View-Folder List" find the page you wish to rename. Click on it to highlight it and then right click and in the menu that come up go to "Rename".

CHANGING THE TEMPLATE COLOR:
90% of our templates are pre-designed in a graphics program and then turned into a html web page. Changing the colors of the template normally cannot be done unless you have graphic design knowledge. However we will make one to meet your needs in the colors you need for a Custom Design cost of $75.00 or we can add it to our other available templates for our normal cost.

ADDING YOUR OWN PHOTOS:
NOT all templates will allow you to change the images in the template design, as a lot of the templates are pre-designed in a graphics program and the images are embedded. ONLY In certain areas of the templates where we have added images as fillers, you can change them and add your own, and you will need to make sure they are the same size, so the images will not distort the tables and cause the template to fall apart when viewed in the browser. You also need to make sure your images are optimized to reduce the file size so they load fast. If you are not familiar with optimizing images, do a search on Google for "optimizing images" and you will find tutorials for this. Please check with us, before buying any templates if you are wanting to change any of the images and we will reply back and let you know if it is possible.

NAVIGATION INCLUDES:
To make it easy to update your website, we use include pages which is a FrontPage feature the allows you to create a page with text content, images or navigation menus and then insert it on an existing page or pages. By updating the information on a single include page all pages that have the include page on it will also be updated.

CSS:
Stands for Cascading Style Sheets, a useful feature added to HTML pages by a link in the html view that helps Web site designers have more control over how pages are formatted and displayed. Web template designers create style sheets that define how different elements, such as navigation menus, heading, tables and links work and appear. CSS is the most common format, but sometimes you will see a FrontPage theme in place of CSS that is worked into the design layout of the web template.

YOUR NAME HERE:
The area that says, "your Name Here is a graphic image to give you an idea for a page layout. There is always a blank image in the same size that you can use to replace that image with your business or personal name. You can also just insert the blank image that is supplied. In order to edit "Your Name Here" you will be required to use a graphics editor and add your own text and then save it as a GIF or JPG and then insert it. If you do not have any graphic experience, contact us and we can help.